ShopSicily - Terms, Privacy & Delivery Policy

Integrated Legal Notice

Effective Date: October 12, 2025

1. Introduction

This Integrated Policy governs the use of the ShopSicily e-commerce services (“ShopSicily”, “we”, “us”, “our”) operated via www.casasuli.com when the ShopSicily functionality is active.

ShopSicily is a curated boutique offering Sicilian products.
This policy applies only to ShopSicily purchases and related services and does not apply to accommodation services provided under Casa Suli, which are governed by separate terms and policies.

By placing an order through ShopSicily, you agree to the terms set out in this Policy.

2. Scope & Definitions

Website: www.casasuli.com
ShopSicily: the e-commerce section of the Website offering curated Sicilian products
Customer / You: any individual placing an order through ShopSicily
Products: physical goods sold via ShopSicily

3. Terms of Use (ShopSicily)

3.1 Eligibility

You must be at least 18 years old to place an order through ShopSicily.

3.2 Product Information

We make reasonable efforts to ensure product descriptions, prices, and availability are accurate.
However, errors may occur and we reserve the right to correct them or cancel orders if necessary.

3.3 Orders & Payments

Orders are subject to acceptance and availability
Payments are processed securely via third-party payment providers
Prices include applicable taxes unless stated otherwise

4. Delivery Policy

4.1 Delivery Regions

We currently deliver to:

Baltics Shipping Zone: Lithuania, Latvia, Estonia
Italy Shipping Zone: Italy

For other EU destinations, please contact support@casasuli.com.

4.2 Delivery Service Providers

Deliveries are handled by trusted partners:

Baltics: Lietuvos paštas, Omniva, DPD
Italy: Poste Italiane

The most suitable carrier is selected based on destination and delivery speed.

4.3 Delivery Timeframes (Estimates)

Baltic Countries (LT / LV / EE)

Standard: 2–4 working days
Express: 1–2 working days

Italy

Standard: 2–4 working days
Express: 1–2 working days

During high-demand periods, delivery may extend up to 5–10 business days.

4.4 Shipping Costs

Calculated automatically at checkout
Displayed before payment

Free standard shipping thresholds:

Lithuania & Italy: orders over €75
Lithuania → Latvia: orders over €90
Lithuania → Estonia: orders over €100

Shipping fees may change in line with courier pricing.

5. Returns & Refunds Policy

5.1 Right of Withdrawal (EU Consumer Law)

You have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without providing a reason.

Exceptions (No Right of Withdrawal):

Perishable goods (e.g. food products)
Personalised or custom-made items
Sealed goods unsealed after delivery for hygiene reasons

5.2 Return Procedure

Notify us
Email support@casasuli.com within 14 days of receipt.
Return the goods
Send the goods back within 14 days of notification.
Return shipping costs are borne by the customer unless otherwise stated.
Condition of goods
Products must be unused, unopened, and in original condition.
You are responsible for any diminished value caused by improper handling.

5.3 Refunds

Refunds are processed within 14 days of receiving the returned goods
Standard delivery costs are refunded (excluding express upgrades)
Refunds are issued via the original payment method
We may withhold the refund until goods or proof of return is received

5.4 Faulty or Incorrect Items

If you receive a faulty or incorrect product:

Contact support@casasuli.com within 7 days of delivery
Provide photos and a description

Once verified, we will arrange:

Replacement or
Full refund, including return shipping costs

5.5 Return Shipping Costs

Standard returns: paid by customer
Faulty / incorrect items: covered by ShopSicily

6. Additional Shipping Information

Baltic orders are shipped from Lithuania
Italian orders are shipped locally from Siracusa, Sicily
Product availability may vary due to the boutique nature of ShopSicily

Guests staying at Casa Suli may inquire about product pickup during their stay, subject to availability.

7. Privacy & Data Protection (GDPR)

7.1 Data Controller

Casa Suli – ShopSicily
📍 Italy
📧 support@casasuli.com

7.2 Personal Data Processed

Identification and contact details
Order and delivery information
Payment confirmation (processed by third parties)
Communication records

7.3 Legal Bases

Processing is based on:

Contractual necessity (order fulfilment)
Legal obligation (accounting, consumer law)
Consent (marketing communications, where applicable)
Legitimate interests (fraud prevention, service improvement)

7.4 Data Sharing

Data may be shared with:

Payment processors
Delivery providers
IT and hosting providers
All under GDPR-compliant agreements.

7.5 Data Retention

Personal data is retained only as long as required by law or operational necessity.

7.6 Data Subject Rights

You have the right to access, rectify, erase, restrict, port, object, and withdraw consent.
Requests can be sent to support@casasuli.com.

You may lodge a complaint with your local data protection authority.

8. Cookies (ShopSicily)

ShopSicily uses cookies necessary for:

Website functionality
Checkout and session management
Analytics and performance (subject to consent)

Full details are provided in the Website Cookie Policy.

9. Governing Law

This Policy is governed by the laws of Italy and applicable European Union consumer and data protection laws.

10. Changes to This Policy

This Policy may be updated to reflect legal or operational changes.
The effective date will always indicate the latest version.

11. Contact

For any questions regarding ShopSicily orders, delivery, returns, or data protection:

📧 support@casasuli.com