Privacy Policy

Casa Suli

Effective Date: April 21, 2025

Casa Suli (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or interact with the website www.casasuli.com (the “Website”).

By accessing or using the Website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Casa Suli
📧 Email: support@casasuli.com
📍 Location: Siracusa, Italy

2. Personal Data We Collect

2.1 Information You Provide Directly

We may collect personal data that you voluntarily provide when you contact us or interact with the Website, including:

• Full name

• Email address

• Phone number

• Information provided via contact forms, email, WhatsApp, or social media messages

Important:
Casa Suli does not process accommodation payments or bookings directly through this Website. All payments and booking data are handled by third-party booking platforms.

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect limited technical and usage data, including:

• IP address

• Browser type and version

• Device type and operating system

• Time zone and approximate location

• Pages visited and browsing activity

This information is used solely for website functionality, security, and analytics.

2.3 Cookies and Tracking Technologies

The Website uses cookies and similar technologies to:

• Ensure proper website functionality

• Analyse website traffic and performance

• Improve user experience

For detailed information, please refer to our Cookie Policy.

You can manage or disable cookies through your browser settings at any time.

3. Legal Bases for Processing (GDPR)

We process personal data in accordance with Article 6 of the GDPR on the following legal bases:

• Consent – when you voluntarily contact us or subscribe to communications

• Legitimate interests – to operate, secure, and improve the Website, and respond to inquiries

• Legal obligation – where required by applicable laws

Where processing is based on consent, you may withdraw that consent at any time.

4. How We Use Your Personal Data

We use personal data for the following purposes:

• Responding to inquiries and communications

• Providing information related to Casa Suli stays

• Managing direct booking requests or long-stay inquiries

• Improving Website content, functionality, and security

• Complying with legal and regulatory obligations

We do not use personal data for automated decision-making or profiling.

5. Sharing of Personal Data

We may share personal data only in the following limited circumstances:

5.1 Service Providers

We may use trusted third-party service providers (e.g. website hosting, analytics tools) who process data on our behalf under strict confidentiality and data protection obligations.

5.2 Legal Requirements

We may disclose personal data where required by law, regulation, or valid legal request from public authorities.

5.3 Business Changes

In the event of a business reorganisation or asset transfer, personal data may be transferred in accordance with applicable data protection laws.

6. Third-Party Platforms and Links

The Website contains links to third-party booking platforms such as Booking.com and Airbnb.

When you proceed to book accommodation, your personal data is processed by those platforms in accordance with their respective privacy policies. Casa Suli is not responsible for the privacy practices of third-party websites.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy

• Respond to inquiries

• Comply with legal obligations

Retention periods vary depending on the type of data and applicable legal requirements.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right of access

• Right to rectification

• Right to erasure (where applicable)

• Right to restriction of processing

• Right to data portability

• Right to object to processing based on legitimate interests

• Right to withdraw consent at any time

To exercise your rights, please contact us at support@casasuli.com.

You also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. International Data Transfers

Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements, including the use of approved contractual protections where applicable.

11. Children’s Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Updates will be published on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

📧 support@casasuli.com